Terms & Conditions

General

Centella is a botanical skincare company which prides itself in producing high quality skincare products using natural and plant-based ingredients. By ordering products through Centella, you agree to the terms and conditions listed here.

Important Information

Centella’s products are made from natural ingredients, plant extracts and essential oils. Some products are preservative-free whilst others may contain a very small amount of synthetic preservative to prolong the shelf life and safety of the products. Customers are advised to follow the directions for use in order to best enjoy the safe use of these products.

Every care and effort has been taken in the formulation and processing of these products and the necessary safety approvals have been obtained. However, customers are advised to test the products on a small area of skin prior to full use in order to minimise and contain possible allergies, reactions or sensitivities to plant ingredients. Seek medical advice if appropriate.

Payment Policy

The prices for goods are as stated in the brochure. It is the policy of Centella not to dispatch goods until payment is received and confirmed.

Making an Order

Orders will only be processed once payment has been received. Online orders will be processed via secure payment method using WorldPay payment service.

Price of Products

The prices of all products are as quoted in the website. They include VAT.

Special Clauses

Customers are strongly advised to follow all instructions on the label including directions for use, storage and use by dates. As these are botanical products, certain conditions will apply to ensure their safe use and storage as well as to prolong their shelf life. It is highly recommended that products are stored in a cool place away from direct sunlight. These products are for external use only. Please ensure that products are stored out of reach of children.

Limitation of Liability

  1. Save as precluded by law, Centella will not be liable to you for any indirect loss or loss of profits, business or good will arising out of any problem you notify to us under any contract with us, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under the clause: Making an Order.
  2. You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase products from the online store. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
  3. Nothing in these terms and conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you but for any death or personal injury resulting from our negligence.

Cancellations 

You have the right to cancel any order within 7 working days of you receiving the order. Please refer to our Refund Policy for a full reimbursement of payment for any order that is cancelled.

Refund Policy

Goods which have been damaged during delivery and which have been reported to us within 24 hours must be returned to us within 7 working days for a full refund. Goods must be returned to us unopened. Centella will refund you the cost of that order via WorldPay transaction to the bank account in which the payment was made.

Currencies

Centella will only accept payment in GB Pounds (GBP).

Delivery Policy

Centella will currently only deliver to addresses in mainland UK. Postage and packing charges for delivery will vary according to the collective weight of the goods being purchased. Please refer to the separate guide for further details.

Privacy Policy

Customer information will be kept strictly confidential and entirely for the purposes of maintaining records on orders placed with Centella. Such information will not be passed to other individuals or organisations. Any customer information that is stored or retained electronically is solely for the purposes of Centella and will be stored and used safely and securely.

Governing Law

The contract under which goods are delivered to you by Centella shall be governed by English law and subject to the exclusive jurisdiction of the High Court in England.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Centella and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.Through this website you are able to link to other websites which are not under the control of Centella. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Centella takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.